Key Responsibilities:

• Greet guests warmly upon arrival, creating a positive first impression of the hotel.
• Provide information on hotel facilities, services, promotions, and local attractions.
• Assist guests with inquiries, reservations, and special requests, escalating to the Guest Relations team or Front Office when necessary.
• Maintain the lobby area, seating arrangements, and public spaces in a clean, organized, and visually appealing condition.
• Coordinate with front office, concierge, and bell staff to ensure smooth guest arrivals, departures, and transitions.
• Monitor guest satisfaction in the lobby area and respond to any concerns promptly and professionally.
• Support Guest Relations in managing VIP arrivals, departures, and special occasions.
• Handle guest communication, including welcome messages or pre-arrival requests.
• Promote hotel services, offers, and experiences to enhance the guest experience and hotel revenue.
• Ensure compliance with health, safety, and hygiene standards in the lobby and public areas.
• Uphold professional appearance, grooming standards, and the playful, stylish identity of the SO/ brand.
• Assist with training or mentoring new lobby or guest-facing staff when required.

Qualifications

• Previous experience in guest services, concierge, or hostess roles, preferably in luxury hotels or resorts.
• Excellent interpersonal, communication, and customer service skills.
• Ability to anticipate guest needs and provide personalized assistance.
• Professional appearance, confident demeanor, and alignment with the SO/ brand identity.
• Strong organizational and multitasking abilities.
• Fluency in English; additional languages are advantageous.
• Ability to work flexible hours, including weekends and holidays, as required.
• Friendly, approachable, and poised personality suitable for high-end guest interactions.