Full job description

Receptionist / Resident Coordinator

Service Star Realty | Full-Time | Phoenix, AZ
Monday – Friday | 9:00 AM – 5:00 PM

About Us

At Service Star Realty, we manage single-family homes across the Valley — and we take pride in doing it really well. We’re a fast-moving, team-oriented office where no two days are the same. We work hard, support each other, and genuinely enjoy what we do.

If you like being busy, solving problems, and being part of a team that has each other’s back — you’ll fit right in.

The Role

We’re looking for a Receptionist / Resident Coordinator who will be the heartbeat of our office — the first voice people hear and the person who helps keep everything running smoothly.

You’ll interact daily with residents, owners, vendors, and our internal team — creating a positive, professional, and helpful experience every step of the way.

What You’ll Do

• Be the welcoming face and voice of our company — in person and on the phone
• Answer incoming calls and guide residents, applicants, and owners to the right solutions
• Support our property managers with day-to-day coordination and follow-up
• Keep the office organized and running smoothly (mail, keys, payments, basic admin tasks)
• Assist with special projects and jump in wherever help is needed
• Handle a variety of situations with professionalism, empathy, and a calm, can-do attitude

What We’re Looking For

• Friendly, confident communicator who enjoys helping people
• Highly organized and able to juggle multiple tasks without getting overwhelmed
• Positive attitude and team-first mindset
• Comfortable in a fast-paced environment where things can change quickly
• Strong attention to detail and follow-through
• Previous customer service or office experience (property management is a plus, not required)
• Tech-comfortable and able to learn new systems quickly