Full job description

Company Overview
Super 8 Worldwide, formerly known as Super 8 Motels, is the world’s largest economy hotel chain, offering comfortable and affordable accommodations across multiple locations. As a proud subsidiary of Wyndham Worldwide, we are dedicated to delivering exceptional guest experiences and fostering a welcoming environment for travelers worldwide. Each location is individually owned and operated.

Job Summary
We are seeking an energetic and friendly Guest Service Representative to join our team! In this vital role, you will be the first point of contact for our guests, providing outstanding customer service and ensuring their stay is enjoyable and hassle-free. Your enthusiasm and hospitality skills will help create memorable experiences that keep guests coming back.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints with professionalism and a positive attitude.
• Manage multi-line phone systems to answer questions, make reservations, and provide information about hotel amenities.
• Maintain accurate records of guest stays, reservations, and billing details using hotel management software.
• Provide information about local attractions, dining options, and transportation services to enhance guest experiences.
• Support night audit procedures by reconciling daily transactions and preparing reports for management.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.