Full job description

We are pleased to announce a wonderful opportunity for a Watchman.

What will you be doing most days?

• Be an ambassador of good will and provide outstanding guest service to all visitors and employees of the hotel
• Greet guests warmly, offer advice, and guidance regarding the hotel
• Assist with lockouts, malfunctioning key, and other operational issues
• Ensure all guests receive directions on how to reach their intended destinations
• Act as first responder to all guest and employee accidents and injuries on the hotel property
• Administer first aid, contact emergency services if and when needed
• Secure first report of injury in the case of employee injuries
• Monitor the hotel premises to ensure the safety and security of guests, employees, and assets
• Take immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards: manmade, technological or natural
• Identify and engage any suspicious person(s) who may interrupt the orderly operation of the hotel while limiting liability and summoning law enforcement as needed
• Field all security calls and dispatch accordingly
• Liaise with emergency services when appropriate
• Escalate issues in a timely and professional manner to the relevant person or agency

What are the requirements for this position?

• You must be 21 years or older and have a valid (state) drivers license
• You must have good understanding of English language
• You have prior work experience in private security firm or law enforcement desirable
• You have excellent oral, written, and interpersonal communication skills
• You have the ability to prepare written reports and logs in neat, legible handwriting
• You have decent computer and technology skills
• You can provide excellent customer service and maintain a professional demeanor
• You can work well under pressure
• You have excellent listening skills to ensure accurate understanding of guest wishes