Full job description

Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations at our vibrant hotel. In this vital role, you will be the first point of contact for guests during the night shift, providing exceptional guest services while maintaining accurate financial and operational records. Your proactive approach will help uphold our commitment to hospitality excellence, guest satisfaction, and smooth hotel management during the overnight hours. If you thrive in a fast-paced environment and possess a passion for hospitality, this is your opportunity to shine!

Duties

• Greet and assist guests arriving or departing during the night shift with professionalism and warmth, ensuring a positive guest experience
• Manage front desk operations including check-ins, check-outs, and guest inquiries using multi-line phone systems and phone etiquette standards
• Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations while reconciling financial transactions
• Prepare detailed reports on daily revenue, occupancy, and any discrepancies to support hotel management’s decision-making
• Handle guest requests and resolve issues promptly to maintain high levels of guest satisfaction and guest relations
• Monitor security cameras and perform routine safety checks throughout the property to ensure a secure environment
• Collaborate with housekeeping, maintenance, and other departments to address guest needs efficiently during overnight hours
• Set up and maintain breakfast
• Clean public areas

Requirements

• Proven experience in hospitality management or hotel experience, particularly in front desk or guest services roles
• Strong knowledge of hotel management systems and night audit procedures
• Multilingual or bilingual skills are highly desirable to enhance guest interactions across diverse populations
• Excellent customer service skills with a friendly demeanor and professional phone etiquette
• Ability to handle multi-line phone systems confidently and efficiently
• Familiarity with resort environments or large-scale hotels preferred
• Strong organizational skills with keen attention to detail for accurate record-keeping and reporting