Job Purpose:

The Waiter/Waitress is responsible for providing excellent customer service to guests, ensuring a memorable dining experience. The role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced restaurant and café environment.

Key Responsibilities:

• Greet and welcome guests in a warm and professional manner.
• Present menus, answer questions, and make recommendations when required.
• Take accurate food and beverage orders and relay them promptly to the kitchen and bar staff.
• Serve food and beverages efficiently, following proper service standards.
• Ensure tables are clean, properly set, and maintained before, during, and after service.
• Monitor guest satisfaction and promptly address any concerns or complaints.
• Process bills and handle cash/card payments accurately.
• Follow health, hygiene, and safety standards at all times.
• Support team members and maintain a positive working environment.
• Participate in regular training sessions and team meetings.

Requirements:

• Previous experience as a Waiter/Waitress in a restaurant or café is mandatory.
• Excellent communication skills in English (Arabic is an advantage).
• Strong customer service and problem-solving skills.
• Presentable, professional grooming, and positive attitude.
• Ability to work under pressure and in a fast-paced environment.
• Flexibility to work different shifts, weekends, and public holidays.
• Basic knowledge of POS systems and order-taking procedures is preferred.

Education & Experience:

• High school diploma or equivalent.
• Minimum 1–2 years of experience in a restaurant or café.

Compensation & Benefits:

• Competitive salary based on experience.
• Duty meals provided.
• Transportation and accommodation [if applicable].
• Training and career growth opportunities.