Full job description

The Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant and Bar, delivers all natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years. Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

JOB SUMMARY:

The Turndown Attendant is responsible for providing an elite level of evening service to our guests, transitioning their guest room from a daytime workspace to a relaxing sanctuary for the night. This role requires an eye for detail, a warm personality for guest interactions, and a commitment to maintaining the luxury standards of The Palms Hotel.

MAIN DUTIES AND RESPONSIBILITIES:

• Evening Room Refresh: Perform specialized turndown service in assigned guest rooms, including:
• Refreshing bed linens and “turning down” the duvet to a 45 degree angle.
• Placing decorative amenities (chocolates, water, or pillow menus) according to brand standards.
• Closing drapes or blackout curtains and adjusting room lighting to a “relaxing” level.
• Bathroom Touch Ups: Replace used towels, replenish high end toiletries, and wipe down surfaces to ensure the bathroom is pristine.
• Tidying Organization: Neatly fold guest clothing, organize personal items on vanities, and remove any room service trays or trash.
• Guest Interaction: Greet guests warmly if they are present, fulfilling any special requests (extra pillows, ice, or dental kits) with a “can do” attitude.
• Radio Communication: Maintain constant contact with the housekeeping office to update room statuses and report any maintenance issues or safety concerns immediately.