Full job description

Monitors access to secure gates throughout the property. Greets all guests and visitors. Answers incoming phone calls and communicates with all resort departments.

Primary Duties & Responsibilities

To be an Ambassador for Cove Communities and Cypress Lakes Village at all times by choosing your attitude each day and committing to a culture of service, hospitality and accountability.

• To treat all internal and external customers with respect and embrace your role as a problem solver who is committed to continual improvement and exceeding guest expectations by living Cove’s Core Values.
• Assist the Courtesy Patrol Manager and Courtesy Patrol Lead with necessary support to keep Cypress Lakes a safe property for both guests and employees.
• Maintain a thorough knowledge of the property rules and regulations.
• Know the department managers and department functions and how they relate to each other.
• Exhibit friendly, courteous, helpful behavior always; be able to react calmly and professionally.
• Specifically, when interacting with guest both on and off the property.
• A working knowledge of registered and non-registered guests.
• A continued knowledge of all Cypress Lakes Staff and Guest Policies and how to enforce them.
• Always maintain a friendly and calm presence on property.
• Always supports and follows Cove Communities and Cypress Lakes policy.
• Must be comfortable working with computers and have knowledge of Microsoft Office Suite and ability to learn RMS.
• Must be able to multitask in a fast-paced environment including phone and radio communication.
• Ability to keep an accurate Activity Log and notify Management when a major incident occurs.
• All other duties as assigned