Job Description

We are seeking an enthusiastic and customer-focused Reservations Agent to join our team in Ras Al-Khaimah, United Arab Emirates. As a key member of our hospitality team, you will be responsible for managing bookings, handling guest inquiries, and ensuring exceptional customer service throughout the reservation process.

• Process resort reservations efficiently and accurately
• Provide up-to-date information on hotel facilities, special offers, and promotions
• Handle room inquiries, confirmations, and cancellations promptly and courteously
• Maintain accurate guest records and reservation details
• Assist with yield management to maximize occupancy and revenue
• Offer personalized recommendations based on guest preferences and history
• Collaborate with other departments to ensure seamless guest experiences
• Handle financial transactions and maintain accurate records
• Assist with overflow calls when needed
• Stay informed about local attractions and amenities in Ras Al-Khaimah to provide tailored recommendations

Qualifications

• Previous experience in customer service or reservations, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiency in reservation management systems
• Passion for sales and promotion with a customer-focused mindset
• Proactive, “can-do” attitude with a friendly and outgoing personality
• Flexibility to work various shifts, including weekends, mornings, and evenings
• Basic math skills for handling financial transactions
• Knowledge of local attractions and amenities in Ras Al-Khaimah
• Ability to remain calm and professional under pressure
• Commitment to maintaining high standards of guest satisfaction
• Familiarity with hospitality industry trends and best practices
• Language skills ideally

Additional Information

What awaits you…

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.