Full job description

Overview
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will set the tone for an exceptional guest experience! In this vital role, you’ll be the welcoming face of our hotel, ensuring every guest feels valued, comfortable, and cared for from check-in to check-out. Your multitasking skills and hospitality expertise will shine as you manage guest inquiries, reservations, and concierge services with professionalism and warmth. This position offers a fantastic opportunity to develop your hotel management skills while creating memorable stays for our guests.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Handle guest check-ins and check-outs efficiently using multi-line phone systems and front desk software
• Manage reservations, cancellations, and modifications with accuracy and attention to detail
• Provide exceptional customer service by addressing guest needs, questions, and special requests promptly
• Maintain accurate records of guest information, billing details, and room assignments
• Assist with night audit procedures to ensure financial accuracy and reporting at the end of each shift
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction and smooth operations

Skills

• Proven experience in hospitality management or hotel front desk operations
• Strong customer service skills with a focus on guest relations and hospitality excellence
• Knowledge of hotel management systems and multi-line phone systems
• Excellent phone etiquette and communication skills for handling inquiries professionally
• Must be able to work a combination of morning and evening shifts as well as weekends.