Full job description

ESSENTIAL JOB FUNCTIONS

• Provide guest service, and serve as serve initial contact person for bus groups.
• Serve as host for Jackpot Junction bus trips (e.g. share casino-wide promotions, entertain guests through planned activities, etc.).
• Assume responsibility for guest tracking via Crystal Reports in Oasis system.
• Engage in telemarketing.
• Serve as initial contact person for RV Park guests seasonally, utilizing Campground Manager software.
• Answer incoming calls, and direct to appropriate persons.
• Handle Promo Play distribution via Personal Banker in Oasis system.
• Adhere to Tour & Travel dress code.
• Perform other duties and responsibilities as assigned.

EXPERIENCE & QUALIFICATIONS

• 1-2 years of travel and/or sales experience preferred, but not required.
• Must possess valid Minnesota drivers license. (Applicants with an out-of-state drivers license must obtain Minnesota license within 30 days of hire.)

SKILLS, KNOWLEDGE & ATTRIBUTES

• Excellent oral and written communication skills.
• Strong Microsoft Word and Excel skills.
• Strong leadership and organizational abilities.
• Strong problem-solving abilities.
• Knowledge of general office procedures.
• Knowledge of basic office equipment.
• Able to drive company-owned vehicles to transport guests.
• Able to adhere to all department and company policies and procedures.
• Guest service-oriented.
• Friendly, outgoing personality.
• Neat, professional appearance.
• Self-motivated and dependable.
• Positive, energetic attitude.

UNIVERSAL REQUIREMENTS

• Sensitivity to various cultures, including Native American cultures.
• Regular attendance and punctuality.
• Able and willing to work any changes in scheduled hours as required.
• Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.