Full job description

Overview
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this pivotal role, you will be the first point of contact, delivering exceptional guest services with a warm smile and professional demeanor. Your multitasking skills and hospitality expertise will ensure smooth check-ins, seamless communication, and a welcoming environment that keeps guests coming back. This paid position offers an exciting opportunity to develop your hotel management skills while making a positive impact on every guest’s stay.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage check-in and check-out processes efficiently using hotel management software
• Handle guest inquiries, requests, and complaints with patience and proactive solutions
• Operate multi-line phone systems to answer reservations, inquiries, and internal communications
• Conduct night audits to reconcile daily transactions and ensure financial accuracy
• Maintain accurate guest records, reservations, and billing information
• Coordinate with housekeeping and maintenance teams to address guest needs promptly
• Uphold phone etiquette standards and ensure excellent guest relations at all times

Skills

• Strong background in hospitality management and customer service excellence
• Bilingual or multilingual abilities to serve diverse guests effectively
• Previous hotel management or front desk experience preferred
• Knowledge of hotel operations, including night audit procedures and guest services
• Exceptional communication skills, both verbal and written
• Ability to handle multi-line phone systems with professionalism and efficiency
• Demonstrated ability to manage guest relations with tact and diplomacy
• Familiarity with resort environments is a plus
• Excellent organizational skills with attention to detail in high-pressure situations