Full job description

We’re excited to hire a dynamic and energetic PM Guest Service Supervisor to lead our front desk team and enhance guest experiences during evening hours. This role is vital in ensuring exceptional customer service, smooth operations, and guest satisfaction. If you thrive in a hospitality environment and enjoy engaging with diverse guests, this opportunity is perfect for you!

Responsibilities

• Oversee the front desk operations during evening shifts, ensuring efficient check-in and check-out processes
• Lead and motivate the guest services team to deliver outstanding hospitality and personalized service
• Manage guest inquiries, resolve issues promptly, and ensure guest satisfaction at all times
• Handle multi-line phone systems with professionalism, providing accurate information and assistance
• Maintain high standards of phone etiquette and guest relations to foster a welcoming atmosphere
• Ensure compliance with hotel policies, safety protocols, and cleanliness standards
• Proven experience in hospitality management or hotel front desk operations
• Strong customer service skills with a focus on guest relations and problem-solving
• Excellent phone etiquette and communication abilities
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Hospitality or hotel experience preferred, with a solid understanding of resort or hotel operations

Join us as a PM Guest Service Supervisor and be part of a vibrant team dedicated to delivering memorable guest experiences! Your enthusiasm, leadership, and commitment to excellence will make a lasting impact on our guests’ stay.

Pay: From $17.00 per hour