Full job description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Front Office Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.

The Front Office Manager manages the daily operations of the Front Office staff. The role’s primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.

Job Description

Principle duties and responsibilities (Essential Functions) include:

Operational/Functional:

• Manage day-to-day operations to ensure quality and standards meet the expectations of the guests and employees including check-in/checkout processes.
• Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance).
• Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival.
• Review resumes for arriving groups; organize and coordinates master accounts and group special requests.
• Maintain an appropriate inventory of supplies and operating equipment including ordering and receiving.
• Ensure all Sonesta safety and sanitation standards are adhered to.
• Respond to guest complaints and ensure proper follow-up is completed.
• Serve as “Manager on Duty” as required and respond to emergency situations as needed.
  • Maintain high standards of personal appearance and grooming.

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