Full job description

We are looking for an immediate hire for our front desk at the Hampton Inn Tiffin. Hours vary from 1st shift (8am – 4pm) and 2nd shift (4pm – 12am). Weekdays and weekends will be included in schedule. Customer service experience is preferred, but not required. Must have minimum requirement of GED.

Job Duties Include:

• Greet guests with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures

• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Make and confirm reservations
• Maintain a clean and tidy work space at all times
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping, room service and security staff as necessary
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Take and deliver messages for guests
• Store luggage and valuables as needed
• Assist with and book tours and activities for guests
• Maintain a friendly, personable disposition
• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
• Assist in conference room setups and bookings

• Abide by all Hilton Brand Standard requirements
• Perform any other tasks assigned by management