Full job description

Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment. Check guests out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing their needs adding personal recommendations and touches to achieve maximum customer satisfaction while conforming with all hotel policies. Comply with any additional requests that may arise pertaining to guest or hotel needs.

Basic Skills:

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  Talking to others to convey information effectively.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Understanding written sentences and paragraphs in work related documents.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Skills:

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  Providing exemplary customer service to internal and external customers.
• Being aware of others’ reactions and understanding why they react as they do.
• Actively looking for ways to help people.
• Adjusting actions in relation to others’ actions.
• Teaching others how to do something.
• Bringing others together and trying to reconcile differences.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Resource Management Skills:

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  Managing one’s own time and the time of others.
• Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.