About the job

Based at the Mandarin Oriental Downtown, Dubai within the Guest Relations department in Dubai, the Office Receptionist is responsible to act as a first point of contact for office residents and their guests, ensuring a warm welcome and seamless service experience. Office Receptionist reports to the Guest Relations Manager.

As an Office Receptionist, you will be responsible for the following duties:

• Greet and welcome office residents, clients, and visitors in a courteous and professional manner.
• Manage the reception area to ensure it is tidy, presentable, and aligned with brand standards.
• Handle incoming phone calls, emails, and inquiries, directing them to the appropriate departments.
• Coordinate meeting room bookings and support with basic office administration tasks.
• Assist with resident requests and liaise with building management for any service requirements.
• Ensure security and visitor protocols are followed, including registration and access control.

As an Office Receptionist, we expect from you:

• Previous experience in a receptionist or front-office role, ideally within corporate offices, luxury hospitality, or premium real estate.
• Professional appearance and polished communication skills in English (additional languages are an advantage).
• Strong interpersonal skills with a natural ability to connect with people from diverse backgrounds.
• Proficiency in Microsoft Office Suite and comfort with office systems/booking tools.
• Highly organised, detail-oriented, and able to manage multiple tasks efficiently.
• Positive attitude, reliability, and a strong sense of responsibility as a brand ambassador.

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