Our Ideal Candidate Will Have

We are seeking a passionate and experienced Front Office Supervisor who is fluent in Arabic and/or English to join our dynamic hospitality team. The successful candidate will lead the front desk team in delivering seamless, personalized service and will play a key role in ensuring an exceptional guest experience, particularly for our Arabic-speaking guest.

Key Responsibilities:

• Supervise daily front office operations.
• Act as a key contact for Arabic-speaking guests, providing support and assistance in their preferred language.
• Perform check-ins, check-outs, and room assignments while ensuring accuracy in billing and guest preferences.
• Ensure all guests receive a warm, efficient, and personalized experience.
• Handle guest complaints professionally and resolve issues promptly that arise to maintain guest satisfaction, ensure that all issues escalated to the Front office leaders.
• Monitor and manage room inventory in coordination with the Reservations and Housekeeping departments.
• Ensure compliance with health, safety, and company service standards at all times.
• Train, guide, and motivate front desk agents to maintain service excellence.
• Coordinate with housekeeping, reservations, and other departments to ensure seamless operations.
• Conduct shift briefings and prepare daily reports for management.

Qualifications & Experience:

• Minimum 2 years’ experience in Hotel or Resort, as Front Office Supervisor
• Diploma or Bachelor’s Degree in Hospitality Management , Hotel Management
• Proficiency in PMS systems (Opera) and MS Office.
• Excellent communication, problem-solving, and leadership skills.
• Fluency in Arabic and/or English; additional languages are a plus.
• Ability to work flexible hours, including weekends and holidays.

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