Full job description

Respond promptly to guest questions about hotel services, amenities, and policies.Overview
We are seeking an energetic and professional Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring a positive and efficient experience from the moment they walk through the door. Your enthusiasm, organizational skills, and attention to detail will help maintain a smooth-running front office environment. This paid position offers an exciting opportunity to showcase your customer service expertise while supporting daily office operations.

Responsibilities

• Efficiently perform all check-in tasks, including greeting guests, verifying reservations, and assigning rooms. Conduct check-out procedures, settle final bills, and process payments.
• Respond promptly to guest questions about hotel services, amenities, and policies.
• Provide information on local attractions, dining, transportation, and events.
• Address and resolve guest issues or complaints professionally to ensure satisfaction.
• Handle online, phone, and in-person bookings, including cancellations and modifications.
• Keep the reception and lobby areas tidy and presentable. Monitor and order office supplies when necessary.
• Manage the washing, drying, and folding of hotel linens (towels, sheets, and pillowcases) throughout the shift.