Full job description

Job Overview
We are seeking an energetic and welcoming Front Desk Agent (Night Auditor)to be the first point of contact for our guests at our vibrant resort. In this dynamic role, you will deliver exceptional guest services, manage front desk operations, and ensure a seamless check-in and check-out experience. Your enthusiasm and hospitality expertise will create a warm, inviting atmosphere that encourages guest satisfaction and loyalty. Bilingual abilities and hotel management experience are highly valued to enhance our diverse guest interactions. This paid position offers an exciting opportunity to thrive in a lively hospitality environment where your positive attitude makes a difference every day.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage multi-line phone systems with excellent phone etiquette, handling reservations, inquiries, and guest requests efficiently
• Check guests in and out swiftly while verifying reservations and processing payments accurately
• Assist guests with concierge services, including providing information about hotel amenities, local attractions, and dining options
• Maintain accurate guest records, handle special requests, and resolve issues promptly to ensure guest satisfaction
• Conduct night audit procedures when scheduled, balancing accounts and preparing reports for management
• Coordinate with housekeeping and maintenance teams to address guest needs and ensure room readiness

Experience

• Prior experience in hospitality management or hotel front desk operations is preferred
• Bilingual skills in additional languages are highly advantageous for serving our diverse clientele
• Strong customer service skills with a focus on guest relations and hospitality excellence
• Familiarity with hotel management software systems and multi-line phone systems
• Knowledge of resort operations, guest services, and night audit procedures is a plus
• Excellent communication skills, including phone etiquette and interpersonal abilities
• Previous hotel experience that demonstrates adaptability in a fast-paced environment

Join us to deliver memorable experiences through outstanding hospitality! Your enthusiasm for guest service combined with your organizational skills will help create a welcoming environment where every visitor feels valued. We’re committed to supporting your growth in the hospitality industry—apply today to become an integral part of our vibrant team!