Job Summary

We are seeking a motivated, positive, and experienced Hotel Operations and Sales Manager to oversee the daily operations of our hotel in Pueblo, Colorado.

Manager is responsible for managing all aspects of the hotel including front desk operations, housekeeping, maintenance, guest services, and financial performance. This role requires a hands-on leader who can ensure excellent guest satisfaction while maintaining efficient operations and strong team leadership.

The ideal candidate will be organized, customer-focused, and capable of managing staff, resolving operational issues, and ensuring the property meets brand and safety standards.

Responsibilities

Oversee all daily hotel operations including front desk, housekeeping, and maintenance

Hire, train, and supervise hotel staff while maintaining a positive work environment

Ensure high levels of guest satisfaction and service quality

Monitor hotel performance including occupancy, ADR, and revenue goals

Manage budgets, expenses, payroll, and financial reporting

Ensure compliance with brand standards, safety regulations, and company policies

Respond to guest concerns and resolve issues promptly and professionally

Conduct regular inspections of guest rooms, public areas, and hotel facilities

Coordinate with vendors, suppliers, and service providers for maintenance and operations

Prepare operational and financial reports for ownership/management

Qualifications

Previous hotel management experience required

Experience supervising hotel departments such as front desk, housekeeping, and maintenance

Knowledge of hotel property management systems (PMS)

Strong leadership and team management skills

Ability to resolve guest issues with a customer-focused approach

Strong organizational, communication, and problem-solving skills

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred but not required