Your role will include but not be limited to:

• You will be the welcoming face for every guest, ensuring their check-in process is smooth and unforgettable. You will also manage any special requests they have from the get-go.
• Greeting every guest warmly, address their requests, and provide all necessary information such as room rates and directions. Ensure the registration process is smooth and welcoming.
• Oversee the check-in process, hand out room keys, and prepare welcome folders. Verify credit card details, handle vouchers, and manage currency conversion accurately.
• Work closely with the concierge to deliver top-notch services to guests. Stay informed about emergency procedures and manage room availability and credit limits efficiently.
• Work with departments like reservations, sales, and valet to create a seamless experience for every guest. Your coordination is key to their exceptional stay.
• Oversee key control policies and manage guest safe deposit boxes with precision, ensuring the utmost security and trust.
• Handle and resolve any guest complaints or issues promptly and professionally, ensuring a positive outcome.

Ideally, you’ll have some or all the following qualifications and experience we’re looking for:

• A minimum of 1 to 2 years in a similar role. Experience in guest services is a plus!
• Strong interpersonal skills and excellent command of English, both written and spoken. Knowledge of additional languages is an advantage.
• Comfortable with rotating shifts and flexible hours. You are a team player who adapts well to different situations.
• Impeccable grooming and a presentable appearance are essential.
• Excellent communication skills, whether interacting face-to-face, on the phone, or through written correspondence.