Full job description

Our chiropractic office is seeking a Front Desk/Patient Care Coordinator.

The position is presently available, and in-office training starts immediately. This is a long term position, and we are looking for someone to join our team. Must be available to work all shifts. Pay is commensurate with experience.

Responsibilities of the position include: patient account management, patient scheduling, office flow, filing, data entry, light cleaning duties, inventory management, answering phones, and accepting patient payments.

Requirements:

Expertise in running the front desk with outstanding customer service. Attention to detail and multi-tasking is a requirement.

Experience in patient account management, scheduling, answering phones, and proficient in Windows, Word, Excel, and PowerPoint.

Qualities and Abilities:

• Care and compassion for all patients.
• Respond efficiently to patient and doctor needs and inquiries.
• Understand and be supportive of patient care plans to support their return to health.
• Resolve patient issues in accordance with company policies, regulations, and board standards.
• Manage patient scheduling and direct patient traffic flow.
• Organize and present financial arrangements to patients.
• Oversee the processing of medical records request.
• Manage specialist referral process, sending letters and reports.
• Write business/patient e-mails efficiently and clearly.
• Support marketing and promotion initiatives.
• Maintain patient data according to regulations and company policies
• Take responsibility for the appearance and functionality of the office.
• Maintain facilities and equipment in accordance with hygiene and safety regulations.