Full job description

Job Overview
We are seeking a dynamic and energetic Hotel General Manager to lead our hospitality team with passion and precision. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences, operational excellence, and financial performance. Your leadership will inspire staff, foster a welcoming environment, and uphold the highest standards of hospitality. This position offers an exciting opportunity for a motivated professional to shape the guest journey while managing day-to-day functions with enthusiasm and expertise.

Responsibilities

• Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and guest services, to deliver outstanding service.
• Develop and implement operational strategies that enhance owner/guest satisfaction, optimize revenue management, and improve overall efficiency.
• Oversee budgeting, financial planning, and cost control measures to meet or exceed financial targets.
• Manage human resources functions such as hiring, training, performance evaluations, and staff issues and development to build a motivated team.
• Ensure compliance with safety regulations, hotel policies, and industry standards across all operations.
• Foster strong guest relations by addressing concerns promptly and ensuring memorable experiences for every visitor.
• Oversee night audit procedures, multi-line phone systems, phone etiquette standards, and front desk operations to maintain smooth communication flow.
• Collaborate with resort management teams to coordinate special events or promotions that boost occupancy and revenue.
• Maintain high standards of cleanliness, safety, and hospitality in all areas of the hotel environment.

Qualifications

• Proven experience in hotel management or hospitality leadership roles with supervising responsibilities.
• Strong background in hospitality management principles including revenue management, guest services, and hotel operations.
• Excellent leadership skills with the ability to motivate diverse teams in a fast-paced environment.
• Multilingual or bilingual abilities are desirable to serve a diverse clientele effectively.
• Demonstrated expertise in budgeting, human resources management, and customer service excellence.
• Knowledge of front desk operations, night audit procedures, multi-line phone systems, and phone etiquette standards.
• Previous experience working in resorts or similar hospitality settings is preferred.
• Exceptional communication skills combined with a passion for delivering outstanding guest experiences. Join us as our Hotel General Manager to lead with energy and vision—creating memorable stays for our guests while fostering a vibrant team environment!