Full job description

Job Summary:

The Housekeeping Inspector is responsible for inspecting designated guest rooms and/or public areas in the hotel continuing effort to deliver outstanding guest service.

Job Description

Core Values & Expectations:

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
• Always be honest. Admit mistakes, learn from mistakes, and move forward.
• Demonstrate an ability to accept constructive criticism and guidance from supervisors.
• Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.

Major Responsibilities/Activities:

• Perform daily arrival inspections as assigned by Housekeeping Management/Supervisor and inform designated personnel (front desk, supervisor, etc.) when units become available for arrivals.
• Perform daily departure inspections, inform the Housekeeping Management/Supervisor when departure units become available.
• Check unoccupied units for proper thermostat settings, lights turned off, unauthorized use of rooms, maintenance deficiencies, etc.
• Record and repair all maintenance deficiencies.
• Record and report all inspection results to Housekeeping Management/Supervisor
• Communicate with housekeepers and/or housekeeping supervisor about rooms not meeting hotel’s quality standard.
• Ensure that rooms are not marked for rent which do not meet hotel’s quality standard.
• Notifies supervisor promptly of issues of significance including maintenance work orders and guest room/team member incidents.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal Members.
• High School Diploma or GED required.
• Requires 2 years’ Hotel Housekeeping experience inspecting rooms.
• Strong interpersonal, motivational and leadership qualities.
• Must have excellent oral communication skills.
• Strong knowledge in PMS systems is required, V1 experience is preferred.
• Prior knowledge and experience on Property Management Systems is highly preferred.
• Work schedule flexibility consistent with needs of the business.
• Must be organized, efficient and willing to take on additional responsibilities.
• Self-motivated and able to work independently.
• Bi-lingual and multi-cultural experience preferred.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.