Full job description

Description:

The Group Rooms Coordinator is responsible for managing all aspects of group room blocks, including inventory, reservations, and rooming lists, ensuring a seamless guest experience for group travelers. This role serves as a key liaison between Sales, Reservations, Front Office, and clients to coordinate accommodations for meetings, conventions, weddings, and other group events.Requirements:

Key Responsibilities

• Coordinate group room blocks from contract through departure.
• Input and maintain group blocks in the property management system (PMS).
• Manage rooming lists, reservations, and changes, ensuring accuracy and attention to detail.
• Communicate with clients regarding rooming list deadlines, special requests, and group needs.
• Monitor group pickup and adjust blocks as needed to optimize occupancy.
• Work closely with Sales, Events, and Front Office teams to ensure group expectations are met.
• Prepare pre-arrival documents and ensure special billing or amenities are correctly set up.
• Ensure cut-off dates and attrition clauses are monitored and enforced per contract.
• Provide excellent customer service in all communications with clients and internal departments.
• Assist with reports, including group pickup reports, forecasting, and inventory control.
• Maintain complete knowledge of hotel services, features, and amenities to assist guests and groups effectively.

Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s degree in Hospitality, Business, or related field preferred.
• 1–2 years of experience in hotel reservations, front office, or sales support preferred.
• Proficiency with property management systems.
• Strong organizational and administrative skills.
• Excellent verbal and written communication.
• Ability to manage multiple priorities and deadlines.
• Customer-service oriented with a professional demeanor.
• Attention to detail and problem-solving ability.

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