Full job description

Key Responsibilities:

Front Desk Management:

• Greet visitors warmly and direct them to the appropriate person or department.
• Maintain a clean, organized, and professional reception area.

Communication:

• Answer and direct incoming phone calls promptly and professionally.
• Manage email inquiries and ensure timely responses or redirection.
• Handle and distribute incoming mail, packages, and deliveries.

Administrative Support:

• Schedule appointments and manage meeting room bookings.
• Maintain office supplies and inventory, ensuring availability of essentials.
• Assist in preparing documents, reports, and presentations.

Visitor Management:

• Maintain a log of visitors and issue visitor badges as needed.
• Ensure compliance with security protocols and visitor policies.

Customer Service:

• Address inquiries or complaints efficiently and escalate issues when necessary.
• Provide general information about the organization to callers and visitors.

Other Duties:

• Assist in event coordination and company meetings.
• Perform other clerical tasks as assigned by supervisors.

Qualifications:

• Experience: Previous experience in a receptionist or administrative role preferred.
• Skills: Excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, Outlook) and basic office equipment.
• Strong organizational and multitasking abilities.
• Professional demeanor and appearance.

Key Attributes:

• Friendly and approachable personality.
• Attention to detail and ability to handle confidential information.
• Problem-solving skills and a proactive attitude.
• Dependability and punctuality.