Full job description

Keyprime Roofing & Remodeling — Twin Cities, Minnesota

Position Overview

Keyprime Roofing & Remodeling is seeking a Front Desk Receptionist / Administrative Assistant to serve as the first point of contact for customers and the central communication hub for the office.

This role is responsible for answering incoming calls, assisting customers, scheduling appointments, and supporting internal teams with coordination and administrative tasks. The position plays an important role in ensuring customers receive prompt, professional service while helping keep daily operations organized and moving efficiently.

The ideal candidate is professional, detail-oriented, organized, and comfortable speaking with customers by phone. This person must be able to manage multiple tasks, stay calm in a fast-paced environment, and represent the company well in every interaction.

Schedule

Full-time position.

Typical hours are mid-morning through evening, Monday through Friday, providing coverage during peak call hours.

During significant storm events, the receptionist must be available on call for emergency customer response, which may extend into late evening hours or weekends when necessary.

Compensation

$23 – $26 per hour, depending on experience.

Additional earning opportunities include:

• Commission for sales closed over the phone, such as emergency service work or repair projects scheduled directly through incoming calls.
• Performance opportunities tied to customer intake, scheduling efficiency, and service coordination.

Key Responsibilities

Front Desk & Customer Communication

• Answer incoming phone calls professionally and promptly
• Assist customers with inquiries and service requests
• Gather customer information and project details
• Schedule inspections, estimates, and service appointments
• Maintain a professional and welcoming front desk environment

Scheduling & Coordination

• Coordinate calendars for sales and service teams
• Schedule appointments and confirm customer availability
• Ensure accurate communication between customers and internal teams

Administrative Support

• Maintain organized project files and documentation
• Assist with permit coordination and paperwork when needed
• Support production, sales, and accounting teams with administrative tasks
• Maintain accurate records in company systems

Customer Service & Sales Support

• Provide clear and helpful information to customers
• Assist in converting incoming calls into scheduled inspections or service appointments
• Close smaller repair or emergency service work over the phone when appropriate

Required Qualifications

• Strong customer service and communication skills
• Professional phone presence
• Positive and dependable attitude
• Strong attention to detail
• Ability to stay organized and manage multiple tasks
• Comfortable working in a fast-paced office environment
• Reliable and punctual

Preferred Qualifications

• Experience in construction, home services, or property management environments
• Experience with scheduling software, google suite or CRM systems
• Strong administrative and documentation skills
• Ability to learn company systems and processes quickly