Role Overview

The Perfume Hostess is responsible for representing the brand in a professional and engaging manner, providing exceptional customer service, and driving sales of perfume and fragrance products. The role requires excellent product knowledge, strong interpersonal skills, and the ability to create a luxurious shopping experience for customers.

Key Responsibilities

• Greet and welcome customers in a friendly and professional manner.
• Present, promote, and demonstrate perfume products to customers.
• Provide detailed product knowledge, including fragrance notes, longevity, and suitability.
• Assist customers in selecting fragrances that match their preferences and needs.
• Achieve and exceed individual and store sales targets.
• Maintain excellent product display, cleanliness, and overall presentation of the perfume counter.
• Build and maintain strong customer relationships to encourage repeat business.
• Stay updated with new product launches, promotions, and industry trends.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Support in stock management, including inventory checks and replenishment.
• Collaborate with the sales and marketing teams to ensure brand guidelines are followed.

Qualifications & Skills

• High school diploma or equivalent; diploma/degree in hospitality, retail, or related field is an advantage.
• Previous experience in retail, luxury sales, or hospitality is preferred.
• Strong communication and interpersonal skills.
• Pleasant personality with a professional appearance and grooming standards.
• Customer-focused with the ability to create a memorable shopping experience.
• Passion for fragrances and the luxury retail industry.
• Ability to work in shifts, including weekends and holidays.

Working Conditions

• Based in retail outlets, shopping malls, or duty-free stores.
• Requires standing for long periods.
• Flexible working hours as per retail operations.