To perform diverse duties while assisting the staff of the Department’s operating divisions and associated programs.
YOUR EXPERIENCE COUNTS : Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.
MINIMUM QUALIFICATIONS:
Education/Experience : Equivalent combination of 2 years of education and experience after completion of high school.
License/Certification: None
Other Requirements: None
Trainee Option: Not Applicable
PREFERRED QUALIFICATIONS: Experience in a public-facing customer service role preferred. Experience with phone call management and communication preferred.
AFTER-HIRE REQUIREMENTS : None
CAREER ADVANCEMENT OPPORTUNITIES:
In-Band Advancement Available: Yes No Criteria:
Broad Group Level Advancement Available: Yes No Criteria:
DISCLAIMERS:
The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.
The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.
Responsibilities:
Research and responds to correspondence, phone requests, or in-person visits from department staff, general public, and insurance carriers regarding the provisions of the law and administrative rules that relate to workers’ compensation insurance or wage and hour law.
Uses data management systems to request coverage, confirm coverage changes, and correct inconsistencies and errors on filed documents from employers, workers’ compensation insurance carriers, or wage and hour documentation to ensure compliance. `
Notifies employers of non-compliance with workers’ compensation and wage and hour laws and rules.
Schedules meetings and/or formal coverage hearings with employers, to be held at the Department of Labor, to explain obligations and interpret workers’ compensation and wage and hour laws and rules.
Researches, explains, and presents information regarding employers’ workers’ compensation and wage and hour obligations.
Calculates fines and assesses civil penalties against employers and insurance companies for violation of workers’ compensation coverage and wage and hour laws, follows up on overdue invoice payments, assists business office and processes invoices.
Maintains and updates records related to the various correspondence, email, phone calls, or in-person visits received from and sent to the public, employers, and insurance carriers in the database management system and document organization program.
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