Full job description
FL-DEA-Long Term Care Ombudsman Program-Quality Control Analyst – If selected for employment applicant will be required to become a certified Ombudsman upon timeframe set by employer.
Dress Code: Business
Work Environment: Professional Business Office
Candidate Responsibilities:
- Answering phones and maintain phone log
- Enters complaint, case, and assessment information in web-based documentation system
- Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers
- Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings
- Imputing data into RTC Data Base
- Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe)
- Investigates and resolves long-term care facility residents’ complaints
- Identifies significant individual and systemic problems affecting residents
- Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment
- Conduct facility on-site assessments
- Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours
Experience Required:
- 1 year of professional office experience
- Strong data entry and typing skills
- Attention to detail
- Knowledge of the rules governing Ombudsman investigations and assessments
- Ability to collect and analyze evidence
- Knowledge of basic investigative techniques, including writing accurate investigative reports
- Good organizational skills
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