• Perform telephone assessments with all callers and schedule emergency intakes when necessary
• Answer and direct incoming phone calls to appropriate staff, take messages and communicate appropriate information to callers
• Confirm, greet, and direct evening volunteers
• Monitor the Joy House lobby and dayroom to maintain a calming atmosphere
• Assign guest lockers and assist guests with accessing their medications, copying forms and documents, and addressing other needs
• Process mail and distribute to guests
• Assist 2nd shift staff with daily tasks when necessary (escorting families to meals, check-ins, etc.)
• Communicate shift events via electronic log on occasion
• A Christian woman who is able to relate well with others in a diverse population
• Undergraduate degree, preferably in applicable field (social work, hospitality, communications, office management, data entry) and/or 2-4 years of office/administrative work experience
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent oral and written communication skills
• Strong organizational, prioritization, and time-management skills
• Detail orientated with high degree of accuracy
• Ability to work effectively with diverse families, to use discretion and to stay calm and tactful under pressure
• Ability and willingness to follow instructions, to be flexible and a team player
• Must be able to handle physical workload – ability to stand or sit for long periods of time, walking, stair climbing, kneeling, squatting, crouching, reaching, handling and gripping without difficulty, repetitive movement of both hands and arms, as well as occasional lifting or moving items with a maximum weight of 55lbs a short distance (ex: floor to shelf or cart), and pushing or pulling heavier items with the use of a cart or dolly.

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