Job Description:
The Customer Service & Operations Officer will be responsible for managing front-desk operations, supporting students with inquiries, coordinating schedules, and ensuring smooth administrative processes. The ideal candidate should be fluent in Arabic and English, with excellent organizational and communication skills.

Responsibilities:

• Greet and assist students, parents, and visitors in a professional manner
• Handle phone calls, emails, and WhatsApp inquiries
• Provide accurate information about courses, schedules, and policies
• Coordinate class schedules, attendance, and teacher assignments
• Manage student registrations, payments, and documentation
• Support HR and operations in day-to-day administrative tasks
• Assist with event coordination and student engagement activities
• Ensure smooth communication between management, teachers, and students
• Handle complaints and resolve issues in a professional manner

Requirements:

• Fluent in Arabic and English (spoken and written)
• Previous experience in customer service, operations, or administration (minimum 1 year preferred)
• Strong communication and interpersonal skills
• Proficiency in MS Office (Word, Excel, Outlook)
• Ability to multitask and work under pressure
• Professional, organized, and detail-oriented
• Positive attitude and problem-solving skills

What We Offer:

• Competitive salary package (based on experience)
• Multicultural and professional work environment
• Career growth and development opportunities
• Training and support to enhance skills