Key Duties and Responsibilities:

Spa & Retail Sales/ Stock

• Promote and sell the services of the Spa and maximise the potential of all sales.
• Regularly monitor the retail sales and retail % of each staff member, providing motivation and training.
• Responsible for maintaining an effective stock control system including stock rotation, inventory and placing orders to par level, reporting cost to Director of Wellness. Ensure a par stock appropriate to the business demands.
• Monitor the cost of product and correct usage of therapists.
• Ensure monthly stock rotation within every treatment room.

Finance & Commercial

• Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
• Plan an annual calendar of events and promotions and to review success with Director of Wellness
• Ensure the program of activities and events within the Spa are advertised, supported and meets the guests expectations and to ensure that all spa staff understand the content of the program.6
• Prepare reports on key operating performance statistics in line with agreed procedures and implement action as discussed with the Director of Wellness and ESPA.
• Review, monitor and report treatment spend analysis in line with agreed parameters.

Duty Management/ Operations

• Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.
• Take full management responsibility within the Spa in the absence of the Director of Wellness, acting as Duty Manager and Spa Representative as required.
• Responsible for Opening/Closing Procedures when on duty.
• Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
• Provide operational support to all spa departments when required.
• To ensure that all treatments carried out in the spa are in line with agreed ESPA procedures.