Full job description

<Company Overview>
Boys and Girls Clubs of Polk County is a premier youth organization dedicated to empowering young people through positive programs and community engagement. We strive to create a safe, welcoming environment where youth can thrive and develop essential life skills.

<Job Summary>
We are seeking an energetic and friendly Front Desk Clerk to serve as the welcoming face of our organization. In this vital role, you will manage guest interactions, handle inquiries, and ensure smooth front desk operations. Your enthusiasm and hospitality management skills will help foster a positive experience for visitors, members, and staff alike.

<Duties>

• Greet guests, members, and visitors with warmth and professionalism, creating a welcoming atmosphere
• Manage phone systems, answer inquiries promptly, and direct calls efficiently using excellent phone etiquette
• Handle member check-ins and check-outs, ensuring accurate record-keeping and information updates
• Provide exceptional customer service by addressing questions, resolving concerns, and assisting with membership or program inquiries
• Maintain cleanliness and organization of the front desk area to promote a professional environment
• Assist with administrative tasks such as data entry, filing, and scheduling as needed

<Qualifications>

• Proven experience in customer service preferred; previous front desk or guest services experience is a plus
• Bilingual or multilingual abilities highly desirable to serve diverse community members effectively
• Strong customer service skills with a friendly, approachable demeanor
• Excellent communication skills.
• Ability to work independently while managing multiple tasks efficiently in a fast-paced environment
• Prior experience working with kids is a bonus