What you’ll get

As a Housekeeping Order Taker at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for overseeing of the Housekeeping Office operations to ensure our guests receive nothing but the best experience.
• You will provide administrative assistance, including emails, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining departmental record logs.
• You will ensure that all calls and requests are actioned and completed as per standards.
• You will log and action all maintenance, PPM, marble polishing, pest control and carpet shampooing.
• You will ensure that all keys and work mobiles are inventoried and signed in and out daily.
• You will complete inventories of all Housekeeping amenities and cleaning supplies and arrange orders as required.
• You will update VIP, occupancy, special requests with all housekeeping team.
• You will prepare and update housekeeping assignments as required throughout the day.
• You will follow up on arrivals and departures and update Housekeeping team accordingly.
• You will ensure that all Lost and Found is logged and stored as per policy and procedures.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Housekeeping Order Taker you’ll have the opportunity to bring these to life and continue to create our legacy.
• You will be motivated, passionate and committed.

The items shared are the essence of a day in the life of a Housekeeping Order Taker but we’ll make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

• You will bring your unique personality and passion to the role and the team.
• You have a talent for problem solving, attention to detail and ability to quickly adapt to a constantly changing environment.
• As a detail orientated and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate, dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• You will be knowledgeable of PMS and be computer literate.
• You will be able to comprehend payroll and purchasing systems to update as necessary.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You will be organized, articulate and adaptable.
• You will have a high school education and bring your past experience working for luxury hotels.

Position location

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