Full job description

Summary/Objective

The Floor Supervisor is responsible for establishing and maintaining guest services. Additionally, assists in unloading delivery trucks and compares received products to packing lists to ensure that deliveries are complete. Assists the Receiving Clerk in tracking deliveries and troubleshooting order issues with the Company warehouse.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest services.
• Implements and maintains guest service standards.
• Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
• Ensures proper completion through follow-up. Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
• Maintains adherence to all company policies and procedures.
• Maintains standard of warehouse condition and rotation and presentation of product.
• Performs any other duties as assigned by supervisor.
• Receives products from vendor deliveries and unloads trucks at the loading docks.
• Compares packing lists to company purchase orders and ensures that the products in each delivery match the packing list.
• Collaborates with our marketing department to develop a schedule for assembling and displaying manufacturer marketing pieces on the sales floor.
• Updates the product inventory as products are received and added to our inventory.
• Packages products for return to vendors and fills out any RMA paperwork necessary prior to the shipment being picked up.
• Maintains standard of warehouse condition and rotation and presentation of product.
• Adheres to all safety procedures according to company and OSHA standards.
• Performs other duties as assigned.

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