Full job description

About SSI Custom Plastics

SSI Custom Plastics is a leader in the custom thermoforming industry, providing high-quality, cost-effective plastic parts to a diverse range of clients. With over 40 years of experience, we offer end-to-end manufacturing, including custom design, tooling, and finishing services, all handled in-house. Our solutions cater to a wide range of industries, including marine, military, aerospace, and medical.

Job Summary

SSI Custom Plastics is seeking a highly motivated and experienced Sales and Customer Service Lead. This individual will be a key player in driving new project opportunities by networking with potential customers and building lasting relationships. The successful candidate will be a vital link between new clients and our Engineering Team, ensuring a seamless process from initial concept to final product. This role requires a professional with a strong technical aptitude, outstanding communication skills, and a commitment to understanding all facets of our business to effectively sell our capabilities.

Key Responsibilities

• Business Development: Proactively identify and engage with new business opportunities through networking, industry events, and client visits.
• Customer Relationship Management: Maintain strong relationships with existing clients to ensure satisfaction and identify potential for repeat business and new projects.
• Project Feasibility: Collaborate directly with the SSI Engineering Team to evaluate the technical feasibility of new project inquiries and provide accurate, timely feedback to potential customers.
• Product Knowledge: Develop a deep understanding of SSI Custom Plastics’ manufacturing processes, materials, and capabilities to effectively educate and sell to prospective clients.
• Travel: Travel up to 5% annually to meet with current and potential customers to strengthen relationships and secure new business.
• Market Analysis: Keep abreast of market trends and competitor activities to inform sales strategy.
• Reporting: Track and report on sales activities, pipeline status, and customer interactions to management.
• Social Media Participation: Create social media posts advertising our capabilities and recent projects. Participate in forums.

Qualifications

• Proven experience in a sales or business development role, preferably within the manufacturing or plastics industry.
• Strong network of contacts with potential customers in relevant industries (e.g., marine, aerospace, industrial, medical).
• Excellent interpersonal and communication skills, with the ability to explain complex technical concepts clearly and persuasively.
• Experience working with engineering or technical teams to assess project viability.
• Self-motivated and results-oriented, with a demonstrated ability to generate new business.
• Willingness to travel extensively to meet business needs.