Full job description

Overview:

As a Host/Hostess, you will warmly greet guests as they arrive, manage waitlists, guide guests to their tables, and assist with to-go orders. You will also answer customer inquiries, maintain a clean and welcoming lobby, and ensure an excellent first impression for every guest. The pay rate for this position will be $14 to $16 per hour plus tips.

Host/Hostess responsibilities include, but are not limited to:

• Greeting guests politely and enthusiastically as they enter the restaurant
• Prepares dining room for servers by cleaning and clothing tables; setting silverware, condiments, etc…
• Maintains menu presentation by keeping menus clean; replacing damaged or soiled pages
• Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to server spills or other needs
• Courteously and consciously guiding guests to their assigned tables
• Monitoring guest waiting lists and estimating guest wait times
• Politely answering the telephone and responding to customer questions
• Taking and assembling any To-Go orders, both on the telephone and in person
• Ensuring the cleanliness of the restaurant lobby, as well as the restrooms
• Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, and bus stations
• Clearing off and preparing for next guests in a timely and professional manner
• Maintains dining facility by cleaning chairs and tables; sweeping and/or vacuuming floors; removing trash and recyclables
• Other duties as assigned

What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors