What you will do
- Support customers with their enquiries about their policies
- Member correspondence either by phone or by writing following appropriate investigation, in line with policy
- Make changes to memberships according to policies
- Reissuing and tracking members’ documents
- Making manual collections from customers’ credit cards
- Deal with billing inquiries.
- Raising manual credit notes and invoices when needed
- Issue payment receipts for members and group payments
- Deal with providers (i.e Brokers) that may have any queries
- Take responsibility for ensuring that the system records are accurate and up to date
- Ensuring members’ contact details are up to date
- Provide support to other internal Departments to overcome cultural and language barriers.
- Coordinate with Service Partners to set medical treatments up
- Handle members complaints and investigate
- What you will bring
- Must be a UAE National with family book (that can be provided)
- Must hold a University Degree (with certificate that can be provided)
- Previous training in a medical environment
- Previous experience within Health Insurance experience within the UAE is essential.
- Understanding of UAE Health Insurance regulations
- Able to demonstrate a focus on excellent customer service within an insurance setting
- Experience in working with procedures
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
- Must have excellent verbal and written English
- Be able to work 6 hour shifts between 08:00 – 17:00 including occasional weekends and public holidays.
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