Guest Services Representative

This job is open to

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Please see the “Who May Apply” section under the Qualifications section.

Receives and confirms room reservations by letter, telephone, email, or personal contact.
Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
Ensures that only authorized patrons use government sponsored quarters.
Calculates and posts charges to patrons’ accounts and balances totals with control records.
Accepts payment, makes change, and presents departing guests checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier’s report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list.
Maintains and sells sundry sales items to patrons.
Maintains a professional appearance and demeanor at all times.
Ensures required information is received from guest and entered into guest folio.
Prints backup reports from property management system.
Ensures housekeeping status of rooms is updated.
Records and notifies appropriate person/organization of maintenance problems reported by guests.
Ensure front desk area and lobby remains clean.
Process Night Audit procedures and close credit card machines nightly.
Maintains the lost and found program.
Ensures that customer service is the first priority.
Drives government vehicles in the course of regular duties.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12895928

This position requires the incumbent to be at least 21 years of age.
This position requires the incumbent to complete a background investigation with favorable results.
This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver’s License in one of the 50 U.S. states or possessions to operate vehicles.
This position is subject to a pre-employment drug screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.
Must meet state and legal age requirement for sale of alcoholic beverages.