Full job description

Join our team as a Part-Time Reception Desk Associate at CopperLeaf Hotel + Spa!

At CopperLeaf Hotel + Spa, we believe in creating extraordinary experiences for our guests, and as a Reception Desk Associate, you will be an integral part of our commitment to excellence.

Are you a detail-oriented and customer-focused individual seeking a part-time opportunity, with potential for a full-time position, in the hospitality industry? CopperLeaf Hotel + Spa, an exquisite retreat known for its unparalleled service, is searching for a talented and experienced Part-Time Reception Desk Associate to join our exceptional team. The reception desk associate is responsible for providing exceptional customer service, managing guest check-ins and check-outs, handling inquiries and complaints, and ensuring the smooth operation of the hotel’s front desk area. This role requires excellent communication and organizational skills, attention to detail, and a strong customer service orientation.

Key Responsibilities:

– Greet and welcome guests with warmth and professionalism, ensuring a memorable first impression.
– Perform efficient check-ins and check-outs, while adhering to hotel policies and procedures.
– Handle guest inquiries, requests, and concerns promptly and courteously, delivering exceptional customer service.
– Provide accurate information about hotel facilities, amenities, and local attractions to enhance guest experiences.
– Process reservations, cancellations, and modifications accurately and efficiently.
– Maintain a neat and organized front desk area, including the handling of financial transactions, and balancing of cash drawers.
– Respond to a wide variety of guest requests by accurately assessing the guest needs and requests.
– Collaborate with other departments to ensure smooth operations and guest satisfaction.

The above statements are intended to describe the general nature and level of work being performed by staff assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position.