Full job description

DHR Health – US:TX:McAllen – Days

Summary:

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care. Team members are responsible to answer phones, register patients, verify insurance and help with billing using their best customer service skills.

POSITION EDUCATION/ QUALIFICATIONS :

• High School/GED preferred
• Excellent customer service skills
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual – English/Spanish, required

JOB KNOWLEDGE/EXPERIENCE :

• Minimum of one (1) year medical receptionist experience required
• Previous experience in a high volume medical office setting is preferred
• Medical terminology experience/education, preferred
• Previous experience working with spreadsheets preferred

Responsibilities:

POSITION RESPONSIBILITIES:

• Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
• Ability to take accurate and understandable messages and route them to the appropriate party as necessary
• Make appointments for new and established patients
• Register new patients and review information on established patients as they return to the office
• Note cancelled and rescheduled appointments through prescribed protocols set up by the office, and documented in the EMR
• File faxed/scanned information in charts for review by provider, if needed
• Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration including insurance coverage
• Communicating with patients and providers
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking missed appointments
• Forwarding telephone calls appropriately and following up on return calls
• Insurance verification and verification of patient demographics for established patients
• Retrieving and filing of medical records and delivering/scanning to the appropriate providers as needed
• Weekly statistical reporting for Manager using excel as needed
• Other copying, filing, scanning and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Prepare deposit for team member to deposit in bank as needed
• Entering charges, payments, and daily balancing, as needed
• Prepare and scan packets needed for billing as needed
• Other duties as assigned

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