Full job description

We are looking for a pleasant and friendly Front Desk Representative to join our team!
As a Front Desk Representative, you will be responsible for different receptionist, clerical and sales associated duties at our office.

As a front-line employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable while in our office.

Personal Touch Marketing & Manufacturing, Inc. is a WBENC certified, 100% Women-Owned Business in Moorhead, MN. Since 1990 we’ve been a full-service, in-house manufacturing, and promotional marketing company.

Responsibilities:

• Keep front desk and showroom clean, tidy and supplied with necessary supplies.
• Decorate the showroom per season and/or holiday.
• Answer all incoming calls, redirect when needed.
• Build sustainable relationships of trust through open and interactive communication.
• Greet and assist walk-in customers.
• Communicate through email for sales related questions.
• Assist the sales representatives in research, order entry, product presentations, etc.
• Knowledge in Marketing and the processes of embroidery, screen printing, digital production, vehicle wraps, and promotional items is a plus.
• Ensure coffee is made throughout the day.
• Provide accurate, valid, and complete information.
• Follow communication procedures, guidelines, and policies
• Assist with customer pick-up orders.

Requirements:

• Great social skills and a positive, welcoming, friendly attitude.
• Proficient computer skills and knowledge of Microsoft Programs.
• Ability to multi-task and maintain priorities.
• Ability to lift 10 lbs. – 40 lbs.
• High attention to detail.