Full job description

Job Summary:

Job will require working from 9:00 PM to 4:00 Pm in our office and evening and weekend hours from your home. You will be provided a phone to use.

Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the customer.

Primary responsibilities

• Be Friendly, Friendly, Friendly, Smile, Smile, Smile! They feel it.
• Greet customers warmly and ask how to help.
• Transfer calls.
• Relay verbal messages.
• Record and deliver messages.
• Answer questions about how to use our website
• Answer questions on what kind and type of memorials we sell.
• Take orders for headstones online.
• Make caller feel comfortable in buying from Legacyheadstones.
• File messages.
• Operate cord or cordless switchboard.
• Operate intercom, two-way radio, or public address.
• Arrange conference call.
• Schedule or cancel appointments.
• Answer caller’s questions.