Position Overview

The Office Clerk is responsible for providing front-line customer service and administrative support for the Jefferson Davis Parish Police Jury. This position serves as one of the primary points of contact for the public and plays a critical role in ensuring that phone calls, visitors, and inquiries are handled promptly, professionally, and accurately.

The Office Clerk will assist with clerical duties, records management, scheduling coordination, and general office operations. The role requires strong communication skills, professionalism, multitasking ability, and attention to detail.

Key Responsibilities

Phone & Customer Service

• Answer and direct incoming phone calls in a timely, professional, and courteous manner.
• Accurately take messages and ensure timely follow-up.
• Provide general information regarding parish services, permits, venue rentals, and departmental contacts.
• Route calls to appropriate staff members and assist the public with inquiries when possible.
• Monitor voicemail and ensure calls are returned appropriately.

Front Office & Administrative Support

• Greet visitors and provide assistance or direction as needed.
• Assist with processing basic forms, applications, and public inquiries.
• Maintain organized records, files, and correspondence.
• Enter data into designated Parish systems (permits, scheduling, accounting, etc.).
• Assist with preparation of meeting materials, agendas, and correspondence.

Scheduling & Records Coordination

• Assist with maintaining digital calendars and scheduling systems.
• Support venue rental coordination and basic documentation.
• Ensure information entered into tracking systems is accurate and current.

General Office Support

• Assist various departments with clerical and administrative tasks.
• Maintain orderly office supplies and workspace organization.
• Support special projects as assigned by the Parish Administrator or Secretary/Treasurer.