Full job description

Job Requisition ID: 175770

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview Of The Role:

• The Backoffice Assistant role is essential for assisting customer orders and ensuring their fulfillment in a professional manner. Success in this position involves maintaining accurate records of order deliveries and providing timely monitoring and support to the IKEA Delivery team to enhance customer shopping experiences. The role also requires strong communication and organizational skills to maintain high standards of service and efficiency in the home delivery operations.

What You Will Do:

Financial

• Maintain and submit KPI reports to track delivery performance.
• Ensure adherence to system procedures as per established protocols.
• Classify, sort, file, and archive documents properly.
• Post completed delivery orders daily and follow up with stores/service providers for pending orders.
• Perform daily reconciliation of postings in the system based on POD confirmations and fulfillment records.

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