Full job description

Job Purpose:
The purpose of the role is to supervise and manage Soft and Hard FM Services at clients’ offices in Dubai and support operations as required.

Key Responsibilities:

Operations

• Responsible for FM standards and delivery of the IFM services contract through KPIs and SLAs.
• Coordinate client performance reviews against agreed outputs on a monthly basis.
• Provide professional advice to the client on FM matters associated with the site.
• Accountable for the financial performance of site service delivery.
• Ensure adherence to business controls and CBRE processes and procedures.
• Initiate value-added initiatives at the site.
• Ensure that essential site soft and hard services PPM and remedial works are completed.
• Ensure that critical systems (UPS, FM200, Fire Alarm, Emergency Lighting, M&E, HVAC) and non-critical systems and equipment are properly maintained.
• Manage suppliers and service providers supporting site operations.
• Assist in raising and managing purchase orders, work orders, e-logbooks, harbour calls, and related processes.
• Support the management of operational matters on site (including projects and lease agreements), liaising with building management, and working independently without client supervision.

Financial

• Responsible for all financial costs and controls at the site.
• Ensure the timely delivery of all monthly financial reports.
• Demonstrate commercial awareness with a sound knowledge of cost control and daily financial planning.

Health and Safety

• Demonstrate an understanding and knowledge of local health and safety legislation and environmental protection requirements.
• Ensure that all Health & Safety and Environmental requirements are implemented at sites within remit.
• Manage all site emergency procedures, where required, in coordination with the client.
• Manage all accident reporting at the site, ensuring incidents are logged in CBRE systems (Harbour).
• IOSH or NEBOSH qualified, or equivalent.