Full job description

About the Company

Thrill Labs is the driving force behind Thrill.com — a next-generation crypto gaming platform built to deliver a customer focused experience. Our mission is to build the world’s biggest gaming brand, combining cutting-edge technology, bold creativity, and a deep respect for our players.

Backed by a world-class team and launching at an exciting stage of growth, we’re redefining what premium gaming looks like in a crypto-native world.

About the Role

At Thrill.com, our VIP players are at the heart of everything we do.

We’re looking for a VIP Host to join Thrill at a pivotal moment — someone who thrives on building relationships, delivering white-glove experiences, and creating genuine loyalty with our most valuable players.

As one of the early VIP Hosts at Thrill, you’ll help shape how we engage, retain, and grow our high-value player base globally. You’ll act as the trusted point of contact for VIPs, delivering a deeply personalized experience while balancing player satisfaction, sustainability, and long-term value.

This role sits at the intersection of hospitality, analytics, and crypto-native customer experience — and offers real ownership in defining what “best-in-class VIP” means at Thrill.

What You’ll Be Doing

VIP Relationship Management

• Own and manage a portfolio of high-value VIP players globally
• Serve as the primary point of contact, delivering proactive, high-touch, personalized service
• Build trusted, long-term relationships through consistent and meaningful engagement
• Handle escalations and complex player needs with confidence and care