Job Summary

• The Operations Assistant Head supports the Head of Operations i n overseeing daily operational
• activities, ensuring efficiency, compliance, and alignment with organizational objectives. The
• role involves supervising teams, improving processes, monitoring performance, and ensuring
• smooth coordination between departments.
• Key Responsibilities

1. Operational Management

Assist in planning, organizing, and supervising day-to-day operational activities.

Ensure operational processes run efficiently and meet quality standards.

Monitor workflow and implement improvements where necessary.

Support i n developing and enforcing standard operating procedures (SOPs).

2 . Team Supervision

• Supervise operational staff and ensure productivity targets are achieved.
• Provide guidance, training, and performance feedback.
• Assist in staff scheduling, task allocation, and workload management.
• Support recruitment and onboarding of operations personnel when required.

3 . Performance Monitoring & Reporting

• Track operational KPIs and prepare periodic performance reports.
• Identify operational bottlenecks and recommend corrective actions.
• Assist in budgeting, cost control, and expense monitoring.

4 . Coordination & Communication

• Coordinate with Admin, Commercial, Accountant, and other departments to ensure seamless operations.
• Support management in implementing strategic initiatives.

5 . Compliance & Risk Management

• Ensure adherence t o company policies and regulatory requirements.
• Identify operational risks and assist in developing mitigation strategies.
• Maintain proper documentation and records.